Demystifying KM for Tech Companies

28 Apr

Knowledge Management or KM is turning out to be the proverbial Elephant surrounded by the blind men. Much has been written on what it is, how useful it is and so on but then there is no definite success formula. One of the major reasons for this ambiguity is that people have yet to define knowledge. While most of us think a completed task constitutes knowledge, what we fail to understand is that real knowledge resides in how the task was completed. The reusability of such knowledge is very high and can form the much needed knowledge platform.

To look at some examples in a technical organisation, some people would think knowledge ideally resides in the minds of professionals and the documents that they churn out. While this might work in certain quarters, what can really work is a collaboration and a capture of ideas while the documentation (documents, presentations, .pdf files and more) is being created.

Email exchanges, discussions, and external research links constitute a huge portion of the knowledge which floats around in an organisation. One classic example is technical documentation in technology organisations. While the finished documents constitute a chunk of knowledge, a larger chunk remains in the ‘journey’ of the documentation. Reusability of this knowledge helps in reducing the timelines for similar activities in the future and also helps build a series of best practices.

It is important for organisations to establish methods by which such useful yet undocumented knowledge is saved and shared for future activities.


Jiten Gajaria


Posted by on April 28, 2008 in Management



2 responses to “Demystifying KM for Tech Companies

  1. philramble

    April 29, 2008 at 7:37 pm

    Absolutely true. KM was a farce in my mind for a long before I realized that given PLM and its hobnob relationship with KM, KM may actually favour definition sometime in the known future. I sincerely feel that more technological ability and a better fundamental understanding of the very nature of knowledge is necessary in order to conduct KM as a viable and practical methodology in organizations.

  2. Michael Tim

    February 28, 2009 at 11:04 pm

    I love your site!

    Experiencing a slow PC recently? Fix it now!


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